Terms of Service

These Terms of Service ("Terms") govern use of FitHub, a gym management platform provided by RankSol ("RankSol", "we", "us") to gyms and fitness studios ("Gyms") and their staff and members ("Members") through the web dashboard and mobile app (together, the "Service").

1. Who these Terms apply to

A Gym's owner agrees to these Terms either by signing up for the Service directly or when RankSol provisions their account on their behalf. Staff and trainers use the Service under that Gym's account. Members use the Service under the Gym's authorization once enrolled by Gym staff — Members do not create their own accounts directly.

2. What the Service does

FitHub lets Gyms manage member enrollment, plans and billing, class scheduling and bookings, attendance and check-ins, progress tracking, staff/trainer accounts, and (where installed) app-based access to smart door locks. Members use the mobile app to view their membership, book classes, check in, log progress, and request door access.

3. Accounts and access

Gyms are responsible for the accuracy of information they enter about their staff and members, and for promptly removing access for staff who leave. Members are responsible for keeping their login credentials confidential and for notifying their Gym if they suspect unauthorized access.

4. Payments

Gyms subscribe to FitHub on a recurring billing basis; payment is processed by our payment processor and is subject to that processor's own terms. A Gym's handling of its own members' membership payments (fees, plan pricing, refunds) is between the Gym and its Members — RankSol operates the software but is not a party to that relationship.

5. Acceptable use

The Service may not be used to store or transmit unlawful content, to attempt to access another Gym's data, to circumvent access controls (including door lock controls), or to interfere with the Service's normal operation.

6. Door lock access

Where a Gym has installed FitHub-connected door locks, unlock/lock requests are logged and time-limited. RankSol is not responsible for physical security decisions the Gym makes, including who it authorizes for access.

7. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. Scheduled maintenance and unplanned outages may occur.

8. Termination

A Gym may stop using the Service at any time. RankSol may suspend or terminate access for a Gym that violates these Terms or fails to pay for the Service.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update means you accept the revised Terms.

10. Contact

Questions about these Terms can be directed to your Gym's staff, or to RankSol support at ranksolcompany@gmail.com.